Dr. Sherry Sussman MD at 285 Middle Country Road #105, Smithtown, New York.

The office staff has ZERO customer service skills. The tattooed knuckled receptionist should not be allowed to speak to people.

Very unprofessional and Dr Sussman, whom I've always believed to be a good doctor watched her staff mistreat me. At the time of my appointment, I was greeted with a bill, which I never received in the mail, from 6 months ago. I was told my insurance company denied the claim. The office staff refused to resubmit the claim. (The bill was for $100) While in their office I called the insurance company which apologized and will reprocess. That was unacceptable to Dr Sussman and her staff and she refused to finish my appointment until the payment was processed from the insurance company or she wanted a reference# which I was not given.

Dr Sussman word of advice your staff represents you. Sad you do not employ professional people to work in your office. And you would mistreat a customer who has been with you for years over $100 bill that was misprocessed by the insurance company.

What a shame.

As much as we like Dr Sussman the office staff is rude and lies. They have gone thru 2 office managers and unfortunately neither of them are able to manage the office. Rather than listen and find out the truth she defends the staff which to me says she is calling the patient a liar.
Leaving messages for the Dr to call is futile - never receive a call back. I would think the staff doesn't give her the messages rather than think Dr Sussman doesn't care enough to be courteous to call back. It's a shame because both my husband and I are patients there, and she will lose two patients along with God knows how many look for a new endocrinologist.